About Serena Way

Serena Way was started with the intention of enabling organizations turn their customers into their fans. At Serena Way, we are passionate about turning customer feedback into great customer experience.

We achieve this by using state-of-the art technology, experience in customer experience and most importantly by using our deep understanding of customer mindset. Our research in customer behavior and mindset enables us to be uniquely positioned in providing that human aspect in your interactions with your customers.

Meet Our Team

Alok Kumar

Founder and CEO

Shriram Viswanathan

Chief Business Officer

Kesavan Srinivasan

Chief Technology Officer

Akshay Sharma

Product Head

Sujit Udhane

Chief Architect