enR3ich, powered by Serena Way, provides meaningful and powerful business insights to hotels. It helps in an effective end-to-end Customer Engagement through guest feedback management.

Create a great customer Engagement strategy

Take customer experience to the next level

Improve customer loyalty & avoid customer churn

Create data driven product service road-maps

enR3ich is your partner in taking Customer Engagement Management Program of your hotel to the next level.
Our simple engagement model

Customer Engagement
Excellence Readiness

Assessment of how your current Customer Engagement is poised to provide you potential business growth

Gap identification
and Analysis

A detailed analysis of your current Customer Engagement Management program to identify gaps

Advisory
Services

Focused consulting, Customer Engagement Management Strategy formulation and execution

Customer Engagement Management with enR3ich
We are passionate about helping businesses gain competitive edge by enhancing their Customer Engagement. Our CXM Platform & CXM Consulting uniquely position us to be your hotel’s end-to-end partner for creating an amazing Customer Engagement.

Serena Way enR3ich CXM Platform

Innovative platform that provides powerful insights on Customer Engagement by enabling easy collection, enrichment and analysis of customer feedback.

How does it work?

Serena Way enR3ich CXM

enR3ich provides best support to your hotel’s unique business needs and drive Business Outcome

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